In this disclaimer, the following definitions shall apply:

 

• “Edelmetaal Richard”: BV Juwelen Richard, with its headquarters at B-2830 Willebroek, Overwinningsstraat 16, and with company number 0464.834.292.
• “Website”: www.edelmetaalrichard.be, and all other domain names and linked URLs owned by Edelmetaal Richard and on which Edelmetaal Richard provides information about Edelmetaal Richard's products to the public and / or on which Edelmetaal Richard's products are offered and sold to customers.

 

The website and all its components, with the exception of possible hyperlinks, are the property of Edelmetaal Richard. The website was commissioned by and is managed by Edelmetaal Richard. It's not allowed to publish the website or parts thereof, copy them or store them without explicit written consent by Edelmetaal Richard. The offered information (texts, images, etc.) is subject to copyright by operation of law.

 

Edelmetaal Richard pays great attention and care to the website's composition. Our aim is to present information as complete, accurate and up-to-date as possible. Despite these efforts, we can't guarantee the information is complete, accurate or up-to-date.

 

Edelmetaal Richard reserves the right to make changes or corrections at all times, or to remove all information or parts thereof, effective immediately and without any notification.

 

Edelmetaal Richard shall not be held liable for direct or indirect damage of any kind, resulting from the use of the website or the information on it.

 

Edelmetaal Richard shall not be held liable for any nuisance or damage caused by the usage of the Internet, by any system breakdown, an outsider or a virus gaining access, or for information potentially placed or processed by third parties on the site or for any other event qualifying as force majeure.

 

Belgian law shall apply to any other dispute that may arise with regard to the website, usage of the website or the information found on it. In case of dispute, the user and Edelmetaal Richard reserve the possibility to reach a settlement agreement. If this isn't possible, only the Belgian courts are ratione loci competent, specifically the District Court of Willebroek or the courts of the judicial district Malines. The user can only sue Edelmetaal Richard in the courts of its headquarters. This shall also apply to cases of urgency (for instance proceedings for interim measures). Edelmetaal Richard may opt for another court with territorial responsibility, under article 624 Ger. W.

 

 

 

 

JUWELEN RICHARD uses Google’s advertisement services. When visiting the website, the visitor will be asked to consent to the use of Google’s advertisement services. As part of these advertisement services, personal data are used for personalizing advertisements (ads personalization), whereby these personal data are also known to Google. Cookies and mobile advertising IDs are used for personalized and non-personalized advertisements. The following link explains how Google uses these data https://business.safety.google/intl/en/privacy/. This processing is based on consent and can therefore be withdrawn.

 

 

Use of Google Services, Cookies and Google Consent Mode v2

 

Edelmetaal Richard BV may use various Google services to ensure the proper functioning, security and performance of its website, to analyse the use of the website and – only with your consent where required by applicable law – to support relevant advertising and marketing campaigns.

 

Depending on the functionality of our website, the following Google services may be used, among others:

 

• Google Analytics 4
• Google Ads
• Google Conversion Tracking
• Google Enhanced Conversions (where enabled)
• Google Tag Manager
• Google Maps
• Google reCAPTCHA
• YouTube videos

 

Not all of the above services are necessarily active at all times. The Google services used may change in line with the development of our website, our services or changes to applicable laws and regulations.

 

 

Google Consent Mode v2

 

Our website may use Google Consent Mode v2.

 

Google Consent Mode v2 ensures that the cookie preferences you set through our cookie banner are automatically communicated to the Google services active on our website. This ensures that your choices regarding analytics and marketing cookies are respected before any personal data is processed for these purposes.

 

If you do not consent to analytics or marketing cookies:

 

• such cookies will not be placed, or will only be used in a limited manner;
• personalised advertisements will not be displayed;
• only limited technical signals will be processed where this is necessary for the proper functioning of the relevant Google service.

 

Processing of Personal Data

 

Depending on your consent, the following categories of personal data may be processed, among others:

 

• IP address (anonymised where possible);
• browser information;
• device information;
• information about the operating system used;
• pages visited;
• date, time and duration of your visit;
• click and navigation behaviour;
• traffic source;
• advertising interactions;
• conversion measurements.

 

Such processing is carried out solely for the purposes for which you have given your consent or where processing is necessary for the technical operation, security or optimisation of our website, in accordance with applicable legislation.

 

 

International Transfer of Personal Data

 

Google may process personal data both within and outside the European Economic Area (EEA).

 

Where personal data is transferred outside the EEA, such processing is carried out in accordance with applicable European data protection legislation. Where required by law, Google implements appropriate safeguards, including the Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognised transfer mechanisms.

 

 

Your Consent

 

When you first visit our website, you can choose which categories of cookies you wish to accept.

 

You may modify or withdraw your consent at any time through the cookie settings available on our website.

 

You may also manage or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the proper functioning of parts of our website.

 

The withdrawal of your consent does not affect the lawfulness of any processing carried out before such withdrawal.

 

 

Further Information

 

More information about how Google processes personal data can be found on Google's official information pages:

 

Google Privacy Policy

https://policies.google.com/privacy

 

Google Business Safety & Privacy

https://business.safety.google/privacy/

 

Google Consent Mode

https://support.google.com/google-ads/answer/10000067

 

Cookie Policy

 

Last updated: 29 June 2026

 

At Juwelen Richard BV, we attach great importance to protecting your personal data and processing it in a transparent manner. This Cookie Policy explains which cookies and similar technologies we use, why we use them, and the choices available to you.

 

This Cookie Policy has been drafted in accordance with the General Data Protection Regulation (GDPR), the Belgian legislation on electronic communications and the applicable European privacy and ePrivacy legislation.

 

This Cookie Policy should be read together with our Privacy Policy.

 

 

 

1. What are cookies?

 

Cookies are small text files that are stored on your computer, smartphone or tablet when you visit our website.

 

Cookies ensure that our website functions properly, remember your preferences, improve the security of our website and provide us with insights into how our website is used. In addition, subject to your consent, cookies may be used to make advertisements more relevant and to measure the effectiveness of marketing campaigns.

 

In addition to cookies, similar technologies may also be used, such as pixels, tags, scripts, SDKs and local storage.

 

 

 

2. Who is responsible?

 

This website is operated by:

 

Juwelen Richard BV

Overwinningsstraat 16

2830 Willebroek

Belgium

 

Company registration number: BE 0464.834.292

 

E-mail: info@edelmetaalrichard.be

 

 

 

3. What types of cookies do we use?

 

Our website uses three categories of cookies.

 

 

Functional cookies

 

Functional cookies are necessary for the proper operation and security of our website.

 

These cookies ensure, among other things, that:

 

• your cookie preferences are remembered;
• forms function correctly;
• security features remain active;
• sessions are properly managed;
• the website functions correctly from a technical perspective.

 

These cookies do not require your prior consent. Their processing is based on our legitimate interest and on the necessity of ensuring the proper functioning of our website.

 

 

Analytical cookies

 

Analytical cookies help us continuously improve the performance and usability of our website.

 

Among other things, they allow us to analyse:

 

• the number of visitors;
• which pages are visited;
• how visitors navigate through our website;
• the performance of our website;
• any technical issues.

 

For these analyses, we may use Google Analytics 4.

 

Analytical cookies are only placed after you have given your consent through our cookie banner.

 

If you do not provide your consent, analytical cookies will not be placed or will only be used to the extent technically necessary.

 

Where technically possible, IP addresses are anonymised.

 

The processing of analytical cookies is based on your consent.

 

 

Marketing cookies

 

Marketing cookies enable us to make advertisements more relevant and to measure the effectiveness of advertising campaigns.

 

Among others, the following technologies may be used:

 

• Google Ads;
• Google Conversion Tracking;
• Google Enhanced Conversions;
• Meta Pixel;
• LinkedIn Insight Tag;
• remarketing technologies;
• conversion measurement;
• advertisement personalisation.

 

Marketing cookies are only placed after you have given your explicit consent.

 

If you do not provide your consent, personalised advertisements will not be displayed and marketing cookies will not be placed, except where technically necessary for the proper functioning of certain services.

 

The processing of marketing cookies is based on your consent.

 

 

 

4. Which technologies and services may we use?

 

Depending on the functionalities of our website, we may use the following technologies and services:

 

• Google Analytics 4
• Google Ads
• Google Conversion Tracking
• Google Enhanced Conversions
• Google Tag Manager
• Google Maps
• Google reCAPTCHA
• YouTube
• Meta Pixel
• LinkedIn Insight Tag

 

Google Tag Manager does not itself place marketing cookies. It is used to centrally manage various scripts and technologies.

 

Not all of the above services or technologies are permanently active. They may change as our website, our services or applicable legislation evolve.

 

 

 

5. Google Consent Mode v2

 

Our website uses Google Consent Mode v2.

 

This ensures that the choices you make through our cookie banner are automatically communicated to the Google services active on our website.

 

If you do not consent to analytical or marketing cookies:

 

• analytical and marketing cookies will not be placed or will only be used where technically necessary;
• personalised advertisements will not be displayed;
• only limited technical signals will be processed where necessary for the proper functioning of the relevant Google services.

 

This ensures that your privacy preferences are automatically respected in accordance with applicable European privacy legislation.

 

 

 

6. Which personal data may be processed?

 

Depending on your consent and the technologies used, the following personal data may be processed:

 

• IP address (anonymised where possible);
• browser type;
• device information;
• screen resolution;
• operating system;
• pages visited;
• date and time of your visit;
• duration of your visit;
• click and navigation behaviour;
• traffic source;
• advertisement interactions;
• conversion data.

 

These data are processed solely for the purposes for which you have given your consent or where processing is necessary for the security, technical operation or optimisation of our website.

 

 

 

7. International transfer of personal data

 

Some of our technology partners, including Google, Meta and LinkedIn, may process personal data outside the European Economic Area (EEA).

 

Where personal data are transferred outside the EEA, such processing takes place in accordance with the applicable European privacy legislation.

 

Where required by law, appropriate safeguards are implemented, including the Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognised protection mechanisms.

 

 

 

8. Your consent

 

When you visit our website for the first time, a cookie banner allows you to choose which categories of cookies you wish to accept.

 

You may change or withdraw your consent at any time through the "Cookie Settings" button available at the bottom of our website.

 

You may also manage or delete cookies through your internet browser settings.

 

Disabling certain cookies may result in parts of our website not functioning optimally.

 

The withdrawal of your consent does not affect the lawfulness of processing carried out before such withdrawal.

 

 

 

9. Retention periods

 

Cookies are not retained for longer than necessary to achieve the purpose for which they were placed.

 

The retention period varies depending on the cookie, the technology used and the relevant service provider.

 

An up-to-date overview of retention periods is always available through our Cookie Settings.

 

 

 

10. Overview of the cookies used

 

Through our Cookie Settings, you can consult an up-to-date overview of all cookies used on our website at any time.

 

This overview includes, among other things:

 

• the name of each cookie;
• the provider;
• the purpose of the cookie;
• the retention period;
• the category to which the cookie belongs.

 

This overview is automatically updated whenever our website or the technologies used change.

 

 

 

11. Third-party cookies

 

Our website may use cookies and similar technologies provided by third parties.

 

These third parties are responsible for processing the personal data collected through their own technologies.

 

We recommend that you also consult their respective privacy and cookie policies.

 

 

 

12. Changes to this Cookie Policy

 

Edelmetaal Richard BV reserves the right to amend this Cookie Policy at any time.

 

The most recent version will always be available on this page.

 

We recommend that you review this Cookie Policy regularly.

 

 

 

13. Contact

 

If you have any questions regarding this Cookie Policy or the processing of your personal data, please feel free to contact us.

 

Juwelen Richard BV

Overwinningsstraat 16

2830 Willebroek

Belgium

 

Company registration number / VAT number: BE 0464.834.292

 

E-mail: info@edelmetaalrichard.be

 

 

1.         General

 

JUWELEN RICHARD processes personal data in connection with its activities.

 

Personal data is to be understood to mean all information about an identified or identifiable person.

 

Processing must be construed broadly and is an operation or a series of operations relating to personal data or a set of personal data, whether or not this processing is carried out via automated processes, such as collecting, recording, establishing, structuring, storing, updating or changing, requesting, consulting, providing by making available by means of forwarding, distributing or making available in any other way, aligning or combining, protecting, erasing or destroying data.

 

Since JUWELEN RICHARD values and respects the privacy and security of personal data, this personal data will be processed solely in accordance with (i) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), better known as the General Data Protection Regulation (GDPR), as well as (ii) all applicable national regulations.

 

The current privacy policy aims to provide you with transparent information regarding:

 

(a)        The controller of your personal data

(b)        The purposes for which your personal data is processed

(c)        The period for which the personal data will be stored

(d)        Your rights with respect to this processing 

(e)        Our obligations with respect to this processing

 

 

 

2.         The controller of your personal data

 

JUWELEN RICHARD BV, registered in the Belgian Crossroads Bank for Enterprises under number 0464.834.292, with registered office in 2830 Willebroek, Overwinningsstraat 16, is the controller of your personal data.

 

This means JUWELEN RICHARD is responsible for determining the purposes and means of processing of personal data.

 

JUWELEN RICHARD does this in its capacity as a company with which you have a (direct or indirect) contractual relationship as a client or as a supplier or the website of which you visit.

 

 

 

3.         The purposes for which your personal data is processed

 

How? JUWELEN RICHARD collects personal data through (i) contracts that you conclude (directly or indirectly) with JUWELEN RICHARD, (ii) their voluntary disclosure by the data subject (whether or not through contact forms), (iii) by the use of our website and social media (containing the related technologies, such as cookies).

What? The personal data collected by JUWELEN RICHARD includes identification data, financial data, national register number, image recordings, academic curriculum, professional experience and all data required to establish a money-laundering risk profile.

 

Why? The personal data is always gathered and processed by JUWELEN RICHARD for one or more specific purposes. The purposes for which personal data is processed by JUWELEN RICHARD consist of (i) implementing the contracts concluded with JUWELEN RICHARD, (ii) allowing JUWELEN RICHARD to comply with the applicable legal obligations, (iii) improving its services and also (iv) in connection with its recruitment policy (applicants).

 

Consequences of not providing personal data? The provision of personal data is a prerequisite to allow you to conclude a contract. Failing to provide your required personal data will result in you not being able to conclude a contract.

 

 

 

4.         The period for which the personal data will be stored

 

Your personal data is kept for as long as necessary to achieve the purpose for which it was collected, in line with the legal, regulatory and internal requirements in this regard, and no longer than 10 years after termination of the contractual relationship, except for the invoicing which is only kept for 7 years. The current provision obviously does not affect your rights as shown below in sub. 5.

 

 

 

5.         Your rights concerning this processing

 

Right to withdraw consent: You always have the right to withdraw your consent as described in sub. 6. Obviously, this does not affect the legality of processing before this withdrawal.

 

Right to acces: You always have the right to obtain information from JUWELEN RICHARD about whether or not your personal data is processed, as well as to gain access to your personal data.

 

Right to rectification: You always have the right to gain access to your personal data in order to obtain immediate rectification of any incorrect personal data by JUWELEN RICHARD.

 

Right of data erasure: You have the right to have your personal data deleted without unreasonable delay from JUWELEN RICHARD in case of the following: (i) the personal data is no longer required for the purposes for which it was collected, (ii) the consent on which the processing is based has been withdrawn; (iii) you object to the processing due to a general or legitimate interest justification, (iv) the personal data has been processed unlawfully, (v) the personal data must be deleted in order to comply with a legal obligation, (vi) the data has been obtained in connection with an offer of services from the information society to a child.

 

Right to restriction of processing: In a limited number of listed situations, you also have the right to limit the processing, including: (i) when the accuracy of the personal data is disputed, during a period that enables the controller to verify the accuracy of the personal data, (ii) when the processing is unlawful and the data subject objects to the deletion of the personal data, (iii) when JUWELEN RICHARD no longer needs the personal data for processing purposes, but the data subject needs it for the establishment, exercise or substantiation of a legal claim, (iv) when the data subject has objected to the processing.

 

Right to transferability of data: Under certain circumstances, you have the right to obtain your personal data in a structured, standard and machine-readable format, and to transfer it to another controller.

 

Right to resist marketing objectives: You have the right to oppose the use of your personal data at all times for direct marketing purposes.

 

 

 

6.         Our obligations with respect to this processing

 

Principles of processing: JUWELEN RICHARD will always process personal data via the following principles: (i) in a manner that is lawful, fair and transparent with regard to the data subject, (ii) for specified, explicit and legitimate purposes, (iii) in a relevant way and limited to what is necessary for the purposes for which the data is intended; (iv) the data will be accurate and, if necessary, updated, (v) the data will be kept in a format that makes it no longer possible to identify the data subject other than for the purposes for which the personal data is processed, (vi) all appropriate technical or organisational measures will be taken to ensure the personal data is processed in such a way as to ensure adequate security and that it is protected against unauthorised or unlawful processing and against unintentional loss, destruction or damage.

 

Legality of processing: JUWELEN RICHARD is only entitled to process personal data if one of the following conditions is met: (i) you have expressly given consent, (ii) the processing is necessary for the implementation of a contract to which you are (directly or indirectly) a party, (iii) the processing is part of a legal obligation of JUWELEN RICHARD, (iv) the processing is necessary to protect your vital interests or those of another natural person, (v) the processing is necessary for the fulfilment of a general interest task or a task in the exercise of official authority, or (vi) the processing is necessary for the representation of the legitimate interests of the controller (except when the interests of the data subject would be more important).

 

Sharing of personal data: Within JUWELEN RICHARD, your personal data is only accessible to employees and collaborators who must have access to this personal data in the context of carrying out their work. These employees and collaborators are bound by strict internal rules regarding the processing of personal data. When JUWELEN RICHARD relies on external parties for the purpose of processing personal data, only parties that provide sufficient guarantees to ensure the processing complies with the legal requirements and guarantees the rights of the data subject will be relied upon. Your personal data can be transferred to the following categories of recipients: insurance companies, banks (in connection with their compliance policy), delivery companies. Your data can also be transmitted to police services / court services in connection with an investigation conducted by these services.

 

 

 

7.         Google

 

JUWELEN RICHARD uses Google’s advertisement services. When visiting the website, the visitor will be asked to consent to the use of Google’s advertisement services. As part of these advertisement services, personal data are used for personalizing advertisements (ads personalization), whereby these personal data are also known to Google. Cookies and mobile advertising IDs are used for personalized and non-personalized advertisements. The following link explains how Google uses these data https://business.safety.google/intl/en/privacy/. This processing is based on consent and can therefore be withdrawn.

 

 

 

8.         Finally

 

The current privacy policy can always be amended in the future, with notification of future changes or modifications always being communicated in advance.

 

Through this privacy policy, JUWELEN RICHARD has tried to provide you with transparent information about your rights and the obligations of JUWELEN RICHARD in the context of processing personal data. However, if there are still uncertainties, you would like further information, or if you have any questions, JUWELEN RICHARD will gladly provide further assistance.

 

To contact us, or to exercise one of your data protection rights, send an e-mail to privacy@edelmetaalrichard.be or a letter to JUWELEN RICHARD, FAO privacy controller, Overwinningsstraat 16, 2830 Willebroek. When you exercise your rights, your letter or e-mail must be accompanied by a copy of your identity card or passport so that your identity can be verified.

 

If you have complaints and/or suggestions concerning how JUWELEN RICHARD handles your personal data, please let us know. JUWELEN RICHARD is strongly committed to upholding your rights. In addition, we would like to inform you that you always have the right to file a complaint with the supervisory authority, namely the DPA (Data Protection Authority).

 

ARTICLE 1      general

 

The present general terms and conditions (hereinafter referred to as the “General terms and conditions”) are used by:

 

Juwelen Richard BV

doing business under the name Edelmetaalrichard

registered in the Belgian Crossroads Bank for Enterprises under number 0464.834.292

with registered office in 2830 Willebroek, Overwinningsstraat 16

 

Hereinafter referred to as the “Company”

 

e-mail: info@edelmetaalrichard.be

e-mail: orders@edelmetaalrichard.be

tel.: +32(0)3 886.62.54

 

 

 

ARTICLE 2      definitions

 

Unless the context otherwise specifies, the following definitions apply in the present General terms and conditions:

 

2.1.      “Distance contract”: the contract concluded between the Company and the Client for the purchase of Products through the Website.

 

2.2.      “Contract in the Shop”: the contract concluded in the Shop between the Company and the Client for the purchase of Products.

 

2.3.      “Consumer”: every natural person acting for purposes that are outside the person’s trade, business, craft or professional activity.

 

2.4.      “Client”: the buyer of Products, whether or not in the capacity of Consumer.

 

2.5.      “Offer”: the offer of products through the Website or in the Shop.

 

2.6.      “Product(s)”: all products available for purchase on the Website and in the Shop, consisting of watches and precious metals.

 

2.7.      “Website”: the website of the Company, i.e. www.edelmetaalrichard.be

 

2.8.      “Shop”: the Company’s shop in 2830 Willebroek, Overwinningsstraat 16, or any other address to which the Shop is transferred.

 

2.9.      “Working day”: every day, except Saturday, Sunday and Belgian national holidays.

 

 

 

ARTICLE 3      applicability

 

3.1.      The present General terms and conditions apply to each Offer of the Company and to all Contracts. In case of conflict between the different versions (languages), the Dutch version always prevails.

 

3.2.      The present General terms and conditions will be made available, at least before concluding the Contract, to the Client in a manner which allows the Client to save the General terms and conditions on a durable electronic data carrier.

 

 

 

ARTICLE 4      the offer

 

4.1.      The Offer is non-binding. The Company is entitled to modify the Offer.

 

4.2.      The Offer comprises a full and accurate description of the Product(s), allowing the Client to make an appropriate assessment of the Offer.

 

4.3.      If an Offer has a limited validity term or is subject to certain conditions, this shall explicitly be mentioned in the Offer.

 

 

 

ARTICLE 5      conclusion and duration of the contract

 

5.1.      The acceptance of the Offer by the Client constitutes the conclusion of the Contract. If the Client has accepted the Offer electronically, the Company electronically confirms the reception of the acceptance of the Offer.

 

By accepting the Offer, the Client shall be deemed to agree with the General terms and conditions.

 

The Contract and the General terms and conditions remain in force until all obligations have been performed.

 

Before placing an order, the total price, including all costs and taxes, will be available to the Client and will be mentioned.

 

Except in case of a delivery to a Consumer, in which case art. VI.44 Belgian Code of Economic Law applies, the liability and risk in relation to an ordered Product are transferred to the Client by the conclusion of the Contract. However, the Product remains the property of Edelmetaal Richard until payment in full of the price and accessories.

 

 

 

ARTICLE 6      prices

 

6.1.      The prices of the Products are the prices indicated, respectively, on the Website or in the Shop at the moment the Client places an order through the Website or purchases the Product in the Shop, respectively.

 

6.2.      All prices are inclusive of Belgian VAT at the current valid rate.

 

All prices of the Products are exclusive of delivery costs. The Client can consult the delivery costs on the Website. The delivery costs depend on the country to which the Products have to be dispatched. Free delivery applies when purchasing one or more Product(s) at a price starting from 500.00 EUR.

 

6.4.      In case a Consumer places an order through the Website and a Product is not priced correctly, the Company will contact the Consumer in writing as soon as the Company has knowledge of the incorrect price. The Consumer is then entitled to continue the purchase of the Products or to cancel the order in accordance with the cancellation procedure as defined in article 9. Processing of the order will only start as soon as the Company has received instructions from the Consumer. The Consumer shall transmit these instructions within eight calendar days from the moment the Company has notified the Consumer. If the Company does not succeed to contact the Consumer by using the contact details provided by the Consumer during the ordering process or if the Company does not receive an answer from the Consumer within the term specified above, the Company will treat the order as being cancelled and will inform the Consumer accordingly in writing.

 

 

 

ARTICLE 7      payment and payment options

 

7.1.      In case of a Distance contract, the Client can pay the Products by using the following payment options:

 

Bank transfer (Bancontact)
Paypal
Credit card
Sofort

           

7.2.      The Client is required to carry out the payment at the moment of placing the order.

 

7.3.      In case of a Distance contract, whereby the Client pays by means of a bank transfer, the Company will start processing the order from the moment the Company has received the full payment.

 

            If the Company has not received the full payment within three Working days from receiving the order, the Company can, at its discretion:

 

automatically cancel the order without being obliged to do so. If the Client is not a Consumer, the Client has to pay a compensation to the Company of 25% of the price of the Products ordered;
carry out the performance in kind in accordance with the provisions of article 7.4.

 

If the situation as described in article 7.3, ii) arises, the terms and conditions of the performance in kind will depend upon the capacity of the Client:

 

If the situation as described in article 7.3, ii) arises and the Client is not a Consumer, an interest of 10% per year will be payable after notice of default, whereby the Company reserves the right, if applicable, to increase this amount by its actual damage and expenses.

 

7.4.2. If the situation as described in article 7.3, ii) arises and the Client is a Consumer, the Company sends a notice of default free of charge to the Consumer in the form of a first reminder. If the Consumer has not paid its due amount within a period of fourteen calendar days from the third Working day after sending the notice of default free of charge, the Consumer will have to pay an interest on late payments as well as a fixed compensation. If the notice of default is sent electronically, the period of fourteen calendar days begins to run on the calendar day following the day on which the reminder has been sent to the Consumer.

 

In case of full or partial non-payment of the due amount after expiration of the period specified above, the Consumer has to pay, on top of the balance due, the following amounts:

 

an interest on late payments at the reference interest rate, increased by eight percentage points, as stipulated in article 5, 2nd paragraph of the Act of 2 August 2002 on combatting late payments in commercial transactions. This interest is calculated on the balance due, and;
a fixed compensation of:

20 EUR if the balance due is less than or equal to 150 EUR;
30 EUR, increased by 10% of the due amount on the part between 150.01 and 500 EUR if the balance due is between 150.01 and 500 EUR;
65 EUR, increased by 5% of the due amount on the part above 500 EUR with a maximum of 2000 EUR if the balance due is higher than 500 EUR.

 

 

 

ARTICLE 8      dispatch and delivery

 

8.1.      In case of a Distance contract, the Company commits itself to deliver the Products within a period of 30 days following the receipt of the full payment, unless a different delivery date has been agreed upon between the Company and the Client at the moment of concluding the Contract. In case of a Contract in the Shop, the Products are delivered after payment, except in case of an order of one or more customized products with a specific delivery term set by the Company and the Client.

 

8.2.      If the Company is not able to deliver the Products within the aforementioned period, the Company commits itself to inform the Client of this in writing. The Client will then submit a new and reasonable delivery term to the Company.

 

            If the Company then again exceeds the delivery term and the client is a Consumer, the Consumer is entitled to cancel the order free of charge.

 

8.3.      In case of a Distance contract, the Client receives a confirmation by e-mail as soon as the Product is dispatched by the Company.

 

8.4.      The Company will deliver the order at the address provided by the Client to the Company during the ordering process.

 

8.5.      If at the moment of delivery, nobody is available at the Client’s address, the Client is required to follow the instructions of the delivery service to which the delivery of the order has been assigned.

 

8.6.      The Company reserves the right to carry out partial deliveries of the Products ordered, for example, if part of the order is delayed or is not available. In case of a partial delivery, the Company will notify the Client.

 

8.7.      At the moment of delivery or pickup, the Client shall inspect the Products for any possible damage. If the Products are damaged, the Client is entitled to refuse the delivery and is required to immediately inform the Company within 48 hours. After being notified by the Client, the Company will provide the necessary instructions to the Client with regard to the damaged Products.

 

 

 

ARTICLE 9      right to cancel an order before delivery

 

9.1.      In case of a Distance contract and if the Client is a Consumer, the Consumer is entitled to cancel the order, without any statement of reason and free of charge, before the dispatch of the order.

 

9.2.      The Consumer can cancel the order by sending an e-mail to info@edelmetaalrichard.be.

 

            After cancelling the order, the Consumer receives an e-mail confirmation of the cancellation from the Company and the Company will reimburse the amounts already paid on the credit or debit card used by the Consumer for the payment.

 

9.3.      After receiving a confirmation that the Company has dispatched the Products, the Consumer is no longer entitled to cancel the order.

 

9.4.      If a cancellation of the order was not possible, the Products will be delivered and the Consumer is entitled to return the Product according to the procedure as described in article 10.

 

9.5.      In case a Client is not a Consumer and cancels the Distance contract before the dispatch of the order, the Client shall pay a compensation to the Company of 25% of the price of the Products ordered by the Client.

 

 

 

ARTICLE 10      right of withdrawal

 

In case of a Distance contract and with the proviso the Client is a Consumer, the Consumer has the legal right to withdraw the Contract within the period as stipulated in article 10.2. This means that the Consumer can decide not to keep the Products during the specified period. The Consumer shall inform the Company of its decision to withdraw from the Contract and receive a reimbursement. The Consumer is not required to provide any justification for the withdrawal.

 

The Consumer is required to withdraw the Contract within a period of fourteen days. This period begins to run in accordance with the following rules:

 

if the delivery relates to one single Product, the withdrawal period begins to run the day following the day at which the Client receives the Product;
if the delivery relates to multiple Products delivered on different days, the withdrawal period begins to run the day following the day the Consumer has received the last Product ordered;

 

The Consumer is only entitled to withdraw the Contract if the Products:

 

have not been worn, washed or used in any other way whatsoever. It is however allowed to try the Products;
do not fall under one of the exceptions stipulated in art. VI.53 Belgian Code of Economic Law, inter alia (without being limited thereto) goods the price of which is subject to fluctuations in the financial market;
are complete and;
are provided with their original label and packaging.

 

The Consumer is not entitled to exercise the right of withdrawal with regard to the delivery of Products made according to specifications of the Consumer or which are clearly meant for a specific person, inter alia (without being limited thereto) customized rings.

 

If the Consumer decides to revoke the Contract, the Consumer is required to inform the Company of it by sending an e-mail to info@edelmetaalrichard.be in which the Consumer declares unequivocally he/she wishes to revoke the Contract.

 

The Consumer shall return the Products to the Company without undue delay and in any case no later than fourteen days after sending the notification of withdrawal to the Company. The Products shall be returned to the Company in the same manner as the Consumer has received the Products.

 

To that end, the Company will provide the Consumer with the necessary instructions.

 

All costs for returning the Products will be borne by the Consumer.

 

In case of withdrawal:

 

the Company will reimburse the amounts already paid by the Consumer for the Products after receiving the Products. However, the Company is entitled to reduce the reimbursement in case of depreciation of the Products if the depreciation is due to the fact the Consumer has treated the Product in a manner that exceeds the limits of what is necessary to establish the nature, features and operation of the Products;
The Company will carry out all reimbursements within a reasonable period after receiving the products;
The Company will reimburse the Consumer on the credit or debit card used by the Consumer for the payment.

 

 

 

ARTICLE 11     guarantee and liability

 

11.1.     In case the Client is a Consumer, the legal guarantee applies. The guarantee period varies depending on whether the ordered Product is a new product or a second-hand product:

 

The Consumer is entitled to a two-year legal guarantee if the ordered Product is a new good. The legal guarantee covers any defect or lack of conformity of the Products which arises within a period of two years from the date of delivery of the Products.

 

In case the Consumer purchases a second-hand good, a one-year guarantee period applies, covering any defect or lack of conformity of the Products which arises within a period of one year from the date of delivery of the Products.

 

11.2.     The Consumer shall inform the Company by e-mail of the defective Products within a period of two months from the date at which the default was discovered or reasonably could have been discovered by Consumer.

 

11.3.     If a default occurs within the two-year legal guarantee period, the Consumer is required to follow the procedure as stipulated in article 9. After returning the defective Product, the Company will, at the Consumer’s discretion, repair the Product or send a new Product to the Consumer. The Company shall bear the cost relating to the repair or replacement of the Product.

 

            The Product can only be replaced and delivered insofar it is still available/in stock with the suppliers of the Company. If a repair or replacement is not possible or cannot be carried out within a reasonable period, the Consumer is entitled to terminate the Contract and the Company will reimburse the price in accordance with article 10.6.

 

 

 

ARTICLE 12     complaints procedure

 

12.1.     If the Client wishes to report a complaint, the Client can contact the Company by using the following e-mail address: info@edelmetaalrichard.be.

 

12.2.     If the Client is a Consumer, the Client can contact the following entity to settle the dispute out of court:

           

            Consumer Mediation Service

            North Gate II, Koning Albert-I-laan 8 bus 1, 1000 Brussel

            contact@consumerenombudsdienst.be

            www.consumerombudsman.be

            T: +32 2 702 52 00

 

12.3.    If the Client is a Consumer, the Client is also entitled to submit his/her complaint by using the online complaint form made available by the European Consumer Centre:

            https://www.eccbelgium.be/complaint-form.

 

 

 

ARTICLE 13     assignment and sub-contracting

 

13.1.     The Company is entitled to assign its rights and obligations pursuant to the Contract to the supplier (for example, for the purposes of the delivery of the Product) without this affecting the rights and obligations pursuant to the General terms and conditions.

 

13.2.     If the Client has purchased a Product as a gift, the Client is entitled to transfer the guarantee as stipulated in article 11 to the recipient of the gift without prior consent of the Company.

 

 

 

ARTICLE 14     use of personal data

 

14.1.     The Company uses personal data of the Client exclusively in accordance with the privacy policy on the Website.

 

 

 

ARTICLE 15     force majeure

 

15.1.     The Company is not responsible or liable for the non-performance or delay in performance of its obligations pursuant to the Contract which is due to force majeure.

 

15.2.     In case of force majeure:

 

the Company shall notify the Client by e-mail, and;
the obligations of the Company pursuant to the Contract will be suspended and the term for the performance of the obligations will be extended for the duration of the situation of force majeure. If the situation of force majeure affects the delivery of the Products, the Company will set a new delivery date with the Client once the situation of force majeure ceases to exist.

 

 

 

ARTICLE 16     miscellaneous

 

16.1.     The Company is entitled to modify the General terms and conditions at all times. The General terms and conditions which are in force at the time of ordering the Products will apply to the Contract between the Client and the Company.

 

16.2.     Without prejudice to the rights and legal recourses which are assigned to the Client by the applicable legislation or the General terms and conditions, the liability of the Company for any direct damages shall be limited to the value of the Products ordered.

 

16.3.     The invalidity, nullity or unenforceability of any of the provisions or clauses of the General terms and conditions will not entail the invalidity, nullity or unenforceability of the respective provision or clause of the present General terms and conditions in its/their entirety. If the validity or enforceability of a provision or clause of the present General terms and conditions is affected or seriously threatened, the respective provision or clause will be construed or replaced in such a manner that the provision or clause can remain in force in a lawful manner, provided that in this way the provision or clause continues to have substantially the same effects both for the Company and the Client.

 

 

 

ARTICLE 17     applicable law and competent courts

 

 

The legal relationship between the Company and the Client shall be governed by Belgian law.

 

Without prejudice to the application of art. VI.83,23° Belgian Code of Economic Law, any disputes that may arise between the Company and the Client shall be decided exclusively by the courts of the judicial district of Antwerp, Mechelen division.

 

 

You buy golden coins / gold bars: no VAT (if the gold content is at least 900 for coins and 995 for bars)

 

You buy gold bars of 1 gram or less: VAT of 21 %

 

You buy gold grains: VAT of 21 %

 

You buy silver bars / silver grains: VAT of 21%

 

You buy silver coins: VAT of 21% on the profit margin

 

You buy a new watch / jewelry: VAT of 21%

 

You buy a second-hand watch / second-hand jewelry: VAT of 21% on the profit margin

 

 

 

Do you want to sell? The amount will be transferred to your account immediately. We'll provide you with a receipt.

 

Do you want to buy gold or silver, or golden or silver coins? If you're a private person, you can pay at the shop in cash, by bancontact or by bank transfer. In the case of bank transfer, we'll deliver the goods as soon as the amount appears on our bank account. In the case of cash payment, the limit is € 3000. If you're a dealer, cash payments aren't possible.

 

Are you buying watches or jewelry? If so, you can also pay by Visa / MasterCard. Other than that, the same rules apply as with investments in gold or silver, or golden or silver coins.